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FAQs

Frequently Asked Questions

Below are some answers to frequently asked questions we hope will help smooth your travel through Tucson International Airport. Please scroll down through the categories:

To the Airport
Check-in Info
In the Terminal
Meeting Arriving Passengers
Leaving the Airport
About the Airport/Other FAQs

To the Airport

What address should I use for GPS to the airport?

7250 S Tucson Blvd., Tucson, AZ 85756 is the address for the commercial airline terminal.

What hours is the airport open?

The airfield is operational 24/7. The commercial airline terminal is also open 24/7 but tenants, including the airlines, the Transportation Security Administration, retail shops, food and beverage outlets and rental car companies all set their own hours determined by flight operations.

  • Airline ticket counters and check-in kiosks generally open 2 to 2½ hours before each airline’s first flight of the day and close when the last flight of the day departs.
  • The TSA Security checkpoints usually open by 4 a.m. and close when the last flight of the day departs.
  • Retail and food and beverage concessions start opening at 4 a.m. In the pre-security area, the food concession in Center Point on the ticketing level closes at 6 p.m. and Arbuckles’ Coffee near the Welcome Lounge for the A Concourse in Baggage Claim remains open until the last flight of the night arrives. On the Concourses, at least one food and beverage outlet remains open until the last flight of the day departs. Please note that construction is underway to build new concessions throughout the terminal. The new concessions will be be opened in phases through early 2018.
  • Rental car companies usually open for car returns at 5 a.m., although some open later. Customers who need to return their vehicles early in the day should check with their car rental company to make arrangements.

Where do I park?

The Tucson Airport Authority has more than 7,600 parking spaces in six different venues. Click here for more information.

How long may I leave my vehicle parked at the airport?

As long as you like but if you’re planning to leave a vehicle longer than 30 days, please call Ace Parking at (520) 573-4716 to let them know.

May I just be dropped off?

Yes, passengers can be dropped off on the departures, or upper level, roadway. Stopping can only be permitted to drop off passengers. Vehicles cannot be left unattended. Please note curbside bag check is offered only by American and Southwest airlines. All other airlines require passengers to check bags inside the terminal.

Where is my airline in the terminal?

The terminal at Tucson International Airport has two concourses. Concourse B, the first concourse as you approach the terminal, is where you will find Alaska, American and Delta. Concourse A, which is beyond the Center Point of the terminal, is where you will find Aeromar, Southwest and United.

What other options are there for getting to/from the airport besides driving?

There are numerous ground transportation offerings to Tucson International Airport including:

Check-in Info

What time do airline check-in counters open?

It depends on each airline’s flight schedule. Generally each airline opens its check-in at least two hours before the first departure of the day and closes when its final flight of the day departs.  

How early should I arrive at the airport before my flight?

This varies and each airline has its own recommendation. Normally, a good guideline is to be at the airline ticket counter at least 90 minutes ahead of scheduled departure for a domestic U.S. flight.

What if I’m not checking bags?

The time you save by not checking bags can be taken up requiring more time to get through TSA security, so the time guidelines are the same, regardless of whether you’re checking bags.

I have questions about going through security, where can I get information?

More information about TSA security checkpoints at Tucson International Airport is here.

What time do I have to be at my departure gate?

A boarding time will often be noted on your boarding pass. Most airlines require passengers be ready for boarding 30 minutes prior to scheduled departure so the aircraft can be secured and pushed back from the gate on time. Once an aircraft’s cabin door has been secured, FAA regulations prohibit agents from allowing additional passengers to board without reinitiating the security process which would delay departure of the flight.

When is the airport busiest?

At Tucson International Airport the busiest times for departing flights usually are in the early morning hours and again at mid-day. Because Tucson and Arizona do not observe Daylight Saving Time the busy hours shift. When DST is in effect in most of the rest of the U.S. during the summer, the busy hours are before 8 a.m. and from about 11 a.m. to 1 p.m. When Standard time is in effect the busiest times are about an hour later. Sundays, Mondays and Fridays tend to be the busiest days of the week except when there are holidays.

May I check my bag at the curb?

Curbside bag check at Tucson International Airport is offered only by American and Southwest airlines. All other airlines require bags to be checked inside the terminal.

In the Terminal

I have an emergency, how do I report it?

Dial 911 from a mobile phone or any airport courtesy phone to reach Tucson Airport Authority Police or Fire/EMT.

What services are available for people with physical challenges or disabilities?

Information about resources at Tucson International Airport is here. Requests for auxiliary aids or services can be made by calling (520) 573-8100 during business hours. Please direct questions or concerns regarding the Americans With Disabilities Act to the Airport ADA Coordinator or call (520) 573-8100 during business hours.

Where do I find _____________?

Find what you’re looking for on this interactive terminal map.

Otherwise, please read on to see if any other FAQs help you out.

Where is an animal relief area?

A Prickly Paws Pet Stop is on the lower level outside the east exit from Baggage Claim near Arbuckles’ Coffee. Bags and a container for solid waste are provided. On the concourses, beyond the TSA Checkpoints, animal relief facilities are provided inside the restrooms.

 

Where can I find out more about the art in the terminal?

A good place to start is on our Arts & Culture page here. The Tucson Airport Authority maintains both a permanent art collection as well as temporary exhibits by regional artists at galleries throughout the terminal.

Is there an ATM in the terminal?

Yes, a Bank of America automated teller machine is on the ticketing level on the east side of the Center Point. There are no ATMs on the concourses.

What is there to eat in the terminal?

Information about food and beverage offerings in the terminal can be found here.  Please be aware that construction is underway in 2017 to build new concessions. In the meantime, there are temporary options.

Where is a good place for me to work on my laptop?

Counter tops with electrical outlets suitable for laptops are located on both concourses. New Business Centers can be found after the TSA Checkpoints as part of the 2017 ‘A Brighter TUS’ terminal renovation project.

Is there a place where my children can play while waiting for a flight?

We’re working on developing children’s play areas as part of the ‘A Brighter TUS’ terminal renovation project. We hope to have them soon.

How do I page someone in the terminal?

Please call (520) 573-8100 from a courtesy phone or your own phone.

How do I reach Lost and Found?

Tucson International Airport, the Transportation Security Administration and each airline all have their own Lost and Found procedures depending on where you might have left an item. Detailed information is on the airport’s Lost and Found page here.

Is there a mailbox in the terminal?

Yes, U.S. Postal Service mailboxes are in the pre-security area at the entrances to both concourses.

Do you have a USO or military lounge?

It is not a United Service Organizations (USO) Center, but a Military Liaison Office is open 24/7 to active and former military personnel and their dependents while traveling through the airport. It is in the Baggage Claim area on the lower level, near carousel 4. More about the Military Liaison Office is here.

Where is a currency exchange?

Sorry, there is no currency exchange in the terminal. For arriving passengers, the ATM near the Center Point on the ticketing level dispenses U.S. currency. For departing passengers to Mexico, ATMs in the Hermosillo airport dispense Mexican currency.  If you are still planning your trip, Tucson-area banks can exchange currency.

Where may I smoke?

Designated smoking areas are located outside the east and west entrances of the terminal on both ticketing and lower levels. Smoking of any type, including e-cigarettes, is not permitted anywhere inside the terminal building.

Do you have lockers for storing luggage?

No, due to federal security regulations there are no longer any locker facilities in the terminal.

How do I get a wheelchair?

Wheelchair service is available from your airline. To save you time at the airport it is best to request it in advance when making a reservation.

Is there Wi-Fi in the terminal?

Yes, and it is free.

My question wasn’t answered here, who can help me?

If you are in the terminal, look for a volunteer Airport Ambassador wearing a purple vest. They can often be found in the baggage claim area. Or call (520) 573-8100 from a courtesy or mobile phone.

If your question is for a future visit, please ask it here.

I’ve got an idea for the airport, where may I submit it?

We’re always looking for good ideas. Submit suggestions online here or call (520) 573-8080.

Meeting Arriving Passengers

How can I check the arrival status of a flight?

Up-to-the-minute information on flight arrivals and departures is on our Flight Status page.

Where can I meet arriving passengers in the terminal?

Welcome Lounges for passengers arriving on U.S. domestic flights are in Baggage Claim. A Welcome Lounge for passengers arriving on international flights is on the ticketing (second) level.

The domestic Welcome Lounges in Baggage Claim are at the foot of escalators coming down from both the A and B concourses. Southwest and United airlines flights arrive on the A Concourse. Alaska, American and Delta flights arrive on the B Concourse.

The international Welcome Lounge for passengers arriving on Aeromar is at the exit from the A Concourse on the ticketing (second) level.

Can I buy something to eat or drink while waiting?

Yes, there is an Arbuckles’ Coffee in Baggage Claim near the Welcome Lounge for the A Concourse. It’s open until the last incoming flight of the night arrives.

Where do I park?

The closest is the Hourly lot in front of the terminal building. The cost is $1 per each 30 minute period for the first hour, then $2 per hour.

Where may I wait if I don’t want to park and come in the terminal?

A cell phone waiting lot is off Airport Drive as you the approach to the terminal. Parking here is free as long as the driver remains with the vehicle. Please note: Federal security regulations allow vehicles to stop in front of the terminal building only for the active loading of passengers. Vehicles cannot wait in front of the terminal.

Leaving the Airport

What ground service options are available from Tucson International Airport?

If you don’t already have reservations, walk-up services are available from:

Shuttle services (scroll down to the bottom of the page) are also available but usually require reservations.

 

How late do the ground service providers stay open at night?

Ground service providers generally remain open until after passengers on the last flight arrival of the night have been able to retrieve their baggage. The exceptions are Sun Tran and shuttle services if you don’t have a reservation.

Is there a van service in the terminal?

Yes, it is Arizona Stagecoach. It has a counter in the center of Baggage Claim on the lower level.

Is there a shuttle to the University of Arizona campus?

Arizona Stagecoach can provide this service. The counter is in the center of Baggage Claim on the lower level.

Is it possible to hire a limo or Town Car?

Yes, Latrikunda car service has a counter in the center of Baggage Claim on the lower level.

Where are the rental cars?

All car rental firms use the rental car facility, which is walking distance east of Baggage Claim. Alamo, Avis, Budget, Dollar, Enterprise, Hertz and National all operate on-site. Thrifty offers shuttle service from the facility to its nearby location.

Can I drive a rental car from the Tucson airport into Mexico?

Yes, the rental car firms operating at Tucson International Airport have cars that can be driven into Mexico provided certain conditions are met. Reservations are required and should be made by phone. U.S. auto insurance does not apply in Mexico so customers must purchase Mexico insurance from the rental car company.

Where are the taxis?

The taxi stand is on the commercial roadway in front of Baggage Claim on the lower level. Although taxis are not regulated in Arizona, four companies, AAA Airport Cabs, Discount Cab, Flash Cab and Yellow Cab, have agreed to abide by Tucson Airport Authority standards. More information is here.

Where do I meet my Lyft or Uber driver?

Arriving passengers who have hailed a ride through their Lyft or Uber app may meet their driver and car at the curbside outside the Rental Car facility, which is a short walk east of Baggage Claim on the lower level. Passengers should know cars and drivers do not wait at the stop but will arrive when ordered through the mobile app. Lyft and Uber are currently the only app ride services operating at Tucson International Airport.

Is there a public transportation option?

Yes, two routes of Sun Tran make regular stops at the airport. More information is here.

I need to go outside the Tucson area, what options do I have?

A list of other shuttle options, all of which require reservations, can be found at the bottom of this page.

Is there a bus or shuttle that goes into Mexico?

Hermosillo Shuttles picks up at the airport and has regular service into Sonora. Call (520) 807-9554 to make reservations.

My hotel has a courtesy shuttle, where will I find it?

Courtesy shuttles can be found on the commercial roadway outside the baggage claim area.

I want to stay overnight near the airport, what hotels are nearby?

There are 16 lodging properties within 2 miles of the airport terminal. Information about them is here.

I lost my parking ticket, how do I get my car?

Vehicles parked in TAA facilities are inventoried nightly by license plate. For customers who have parked in the Hourly, Daily or Economy lots, cashiers in the booths at the exit gates can assist you based on your license plate number. Customers who have parked in the Garage can use the intercom at the EasyPay machine. In many cases, the charges and a ticket to exit can be produced at the machine. Some cases may require an in-person visit by a supervisor to verify information. Customers are charged the full-day’s rate based on the number of days the vehicle was inventoried.

How far is it to …?

Destinations and approximate mileage from Tucson International Airport:

Arivaca  57
Arizona-Sonora Desert Museum  19
Benson  42
Biosphere 2  42
Bisbee  89
Casas Adobes  17
Catalina  31
Catalina Foothills  15
Davis-Monthan AFB   7
Douglas 114
Dove Mountain  32
Fort Huachuca  68
Green Valley  24
Huachuca City  65
Kartchner Caverns  48
Kitt Peak  52
Magdalena del Kino, Sonora, Mexico 119
Marana  31
Mount Lemmon  51
Nogales, Arizona  64
Nogales, Sonora, Mexico  66
Old Tucson  16
Oracle  46
Oro Valley  23
Patagonia  56
Pima Air & Space Museum   6
Rio Rico  55
Rita Ranch  12
SaddleBrooke  35
Saguaro National Park East  16
Saguaro National Park West  27
Sahuarita  17
San Xavier del Bac Mission   7
Sells  61
Sierra Vista  71
South Tucson   6
Tombstone  66
Tubac  43
Tucson (Downtown)    8
Tumacacori  46
UA Tech Park  10
University of Arizona (Main Campus)   8
Vail  20
Willcox  77

A list showing approximate mileage to selected lodging destinations can be found on the taxi page here.

About the Airport/Other FAQs

How much does an airline ticket cost?

The Tucson Airport Authority cannot sell airline tickets so we are not able to answer the question. We recommend you check with the airlines. If you are a comparison shopper this will require checking multiple airlines. There is no single public website that can sell tickets for all of the airlines at Tucson International Airport.

Who owns and runs Tucson International Airport?

Most of the 8,343 acres that make up Tucson International Airport is owned by the City of Tucson. The airport is operated under a long-term lease by the Tucson Airport Authority, a non-profit quasi-government corporation created by the Arizona Legislature in 1948. TAA operations are funded through revenues paid by users. It receives no local tax dollars. In addition to Tucson International Airport, the TAA operates Ryan Airfield, a general aviation reliever airport west of Tucson.

I want to work at the airport, how do I find out about available jobs?

The Tucson Airport Authority posts current job openings here. Applications can be submitted online here.  The TAA recruits and hires for openings within its organization and that includes positions in administration, operations, planning and development, custodial and police and fire. Other organizations at Tucson International Airport, including the airlines, terminal concessions, car rental companies, parking, the Transportation Security Administration, Customs and Border Protection and the Federal Aviation Administration all do their own hiring and should be contacted directly.

How do I do business with Tucson International Airport or Ryan Airfield?

The Tucson Airport Authority welcomes the opportunity to establish relationships with businesses interested in working at its airports. Learn more about the Tucson Airport Authority here or Ryan Airfield here.

How do I advertise my business in the terminal?

Clear Channel Airports, at 1-800-628-6800, can help you reach the highly desirable audience of travelers using Tucson International Airport via advertising on digital screens and display spaces throughout the terminal.

Who do I contact about flying my drone (Unmanned Aircraft System)?

The Tucson International Airport supports the safe operation of drones for recreational use and commercial purposes. There are many areas around the airport that are not safe to fly drones because manned aircraft operate at low altitudes. For information on the operation of drones near the airport please visit the Drone Information page here.

Where do I find the airport’s Tarmac Delay Contingency Plan?

The Tucson Airport Authority has prepared an Emergency Contingency Plan to address irregular operations such as tarmac delays. The plan is here.

What’s being done about aircraft noise?

Noise is an unavoidable side-effect of aviation. The Tucson Airport Authority is continuing to refine a program it developed in 1991 to limit the impact of aircraft noise. Contact Scott Robidoux at srobidoux@flytucson.com or (520) 573-4811. Information about the TAA’s noise plan is here.

Does the airport give tours?

The Tucson Airport Authority offers a monthly “Tennis Shoe” Terminal Tour and the Fire Department offers tours of its facilities and equipment. The Arizona Air National Guard also offers tours. Information about the options is here.

 

Does the airport have speakers for community groups?

Yes, the Tucson Airport Authority welcomes the opportunity to speak to community groups on a number of topics. Please contact the TAA Speakers Bureau at (520) 573-4835.

Does the airport have meeting rooms in the terminal that can be reserved?

Yes. Please contact (520) 573-8100 for reservations.

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Tucson International Airport
7250 South Tucson Boulevard
Tucson, AZ 85756
(520) 573-8100