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Passenger FAQs

Frequently Asked Questions

Below are answers to some questions we hope will help smooth your travel through Tucson International Airport. Please scroll down through the categories:

To the Airport
Check-in Info
TSA Security
In the Terminal
Meeting Arriving Passengers
Leaving the Airport
About the Airport/Other FAQs

To the Airport

What address should I use for GPS to the airport?

7250 S Tucson Blvd., Tucson, AZ 85756 is the address for the commercial airline terminal.

What hours is the airport open?

The airfield is operational 24/7. The commercial airline terminal is also open 24/7 but tenants, including the airlines, the Transportation Security Administration (TSA), retail shops, food and beverage outlets and rental car companies all set their own hours determined by flight operations.

  • Airline ticket counters and check-in kiosks open 2 to 2½ hours before each airline’s first flight of the day and close when the last flight of the day departs. More here.
  • The TSA Security checkpoints open by 4 a.m. and close when the last flight of the day departs. More here.
  • Retail and food and beverage concessions start opening at 4 a.m. At least one food and beverage outlet on each concourse remains open until the last flight of the night departs. More here.
  • Car rental counter hours are here.

Where do I park?

The Tucson Airport Authority has more than 7,500 parking spaces in six locations from which to choose and all are close to the terminal. Click here for information.

Are reservations required for any of the parking lots?

No. In fact parking reservations aren’t even accepted. With more than 7,500 spaces finding one is not an issue. Occasionally some locations can get full but they usually don’t stay that way long. Before you leave, or on your way to the airport, check our parking page here to see the percentage of spaces filled in each location.

How long may I leave my vehicle parked at the airport?

As long as you like but if you’re planning to leave a vehicle longer than 30 days, please call Ace Parking at (520) 573-4716 to let them know.

May I just be dropped off?

Yes, passengers can be dropped off on the departures, or upper level, roadway. Stopping can only be permitted to drop off passengers. Vehicles cannot be left unattended. Curbside bag check is offered by American and Southwest airlines. All other airlines require passengers to check bags inside the terminal.

Where is my airline in the terminal?

The terminal at Tucson International Airport has two concourses. As you approach the terminal, the first airline you come to is American, followed by Alaska and Delta, which all use Concourse B. Beyond the Center Point, the next airlines in order are Southwest and United, which use Concourse A.

 

What other options are there for getting to the airport besides driving?

Services that can get you to Tucson International Airport include:

 

How do I arrange for a wheelchair?

Include the request for a wheelchair as part of your airline reservation. When you get to the airport, personnel at the curb on the departures level can assist you. If wheelchair help is not readily available please inform a skycap or a Tucson Airport Authority traffic officer that you need a wheelchair.

Check-in Info

What time do airline check-in counters open?

Each airline opens its check-in counter at least 2 hours before the first departure of the day and closes when the final flight of the day departs. The latest information from the airlines is here.   

How early should I arrive at the airport before my flight?

Each airline has its own recommendation but a good guideline is to be at the airport 90 minutes before scheduled departure for a domestic U.S. flight and 2 hours before departure for an international flight. Allow more time if you have special circumstance and around holidays.

I'm running late, is there a cut-off time for checking in?

Yes, each airline sets its own policy regarding check-in times. The most common policies require baggage be checked at least 45 minutes ahead of scheduled departure and that passengers be at the gate 30 minutes before departure.

What time do I have to be at my departure gate?

A boarding time will often be noted on your boarding pass. Most airlines require passengers be ready for boarding 30 minutes prior to scheduled departure so the aircraft can be secured and pushed back from the gate on time. Once an aircraft’s cabin door has been secured, agents cannot allow additional passengers to board without restarting the security process which would delay departure of the flight.

When is the airport busiest?

At Tucson International Airport the busiest times for departing flights usually are in the early morning hours and again at mid-day. Because Tucson and Arizona do not observe Daylight Saving Time the busy hours shift. From early March to early November when DST is in effect in most of the rest of the U.S., the busy hours are before 8 a.m. and from about 11 a.m. to 2 p.m. When Standard time is in effect the busiest times are an hour later. Sundays, Mondays and Fridays tend to be the busier days of the week except when there are holidays.

May I check my bag at the curb?

Curbside bag check at Tucson International Airport is offered by American and Southwest airlines. All other airlines require bags to be checked inside the terminal.

TSA Security

Where can I get answers to questions about going through security?

Information about TSA at Tucson International Airport, including answers to questions specific to the airport, can be found here.

In the Terminal

I have an emergency, how do I report it?

Dial 911 from a mobile phone or any airport courtesy phone to reach Tucson Airport Authority Police, Fire and emergency medical technicians (EMT).

What services are available for people with physical challenges or disabilities?

Information about resources at Tucson International Airport is here.

Where do I find _____________?

Find what you’re looking for on this interactive terminal map. Otherwise, please read on to see if any other FAQs help you out.

Where is an animal relief area?

Pre-security, a pet relief is outdoors on the east side of the lower level from Baggage Claim (use the exit near Arbuckles’ Coffee). Bags and a container for solid waste are provided. In the secure areas of the concourses pet relief areas are inside the restrooms.

 

Where can I find out more about the art in the terminal?

A good place to start is on our Arts & Culture page here.

Is there an ATM in the terminal?

Yes, a Bank of America automated teller machine is on the ticketing level on the east side of the Center Point. There are no ATMs on the concourses.

What is there to eat in the terminal?

Information about food and beverage offerings in the terminal can be found here.

Where is a good place for me to work on my laptop?

Counter tops with electrical outlets suitable for laptops are located on both concourses.Business Centers can be found after the TSA Checkpoints as part of the 2017 ‘A Brighter TUS’ terminal renovation project.

Is there a place where my children can play while waiting for a flight?

We’re working on developing children’s play areas as part of the ‘A Brighter TUS’ terminal renovation project. We hope to have them soon.

How do I page someone in the terminal?

Please call (520) 573-8100 from a courtesy phone or your own phone.

How do I reach Lost and Found?

Tucson International Airport, the Transportation Security Administration and each airline all have their own Lost and Found procedures depending on where you might have left an item. Detailed information is on the airport’s Lost and Found page here.

Is there a mailbox in the terminal?

Yes, U.S. Postal Service mailboxes are on the ticketing (second) level in the pre-security area. One is located at the exit from the International arrivals Welcome Lounge on the A Concourse and the other is located between the American Airlines check-in counter and the entrance to the TSA security checkpoint for the B Concourse.

Do you have a USO or military lounge?

A Military Liaison Office is open 24/7 to active and former military personnel and their dependents while traveling through the airport. It is in the Baggage Claim area on the lower level, near carousel 4. More about the Military Liaison Office is here. It is not an affiliated United Service Organizations (USO) Center.

Where is a currency exchange?

Sorry, there is no currency exchange in the terminal. For arriving passengers, the ATM near the Center Point on the ticketing level dispenses U.S. currency. If you are still planning your trip, Tucson-area banks can provide this service.

Where may I smoke?

Designated smoking areas are outside the east and west entrances of the terminal on both the ticketing and lower levels. Smoking or vaping of any type, including e-cigarettes, is not permitted anywhere inside the terminal building.

Do you have lockers for storing luggage?

No, due to security requirements Tucson International Airport no longer has lockers in the terminal.

Is there WiFi in the terminal?

Yes and it is free. Look for Fly-Tucson-Free-WiFi in your settings.

Meeting Arriving Passengers

How can I check the arrival status of a flight?

Up-to-the-minute information on flight arrivals and departures is on our Flight Status page.

Where can I meet arriving passengers in the terminal?

There are three Welcome Lounges, two to meet passengers arriving on U.S. domestic flights and one to meet passengers arriving on international flights.

The Welcome Lounges for domestic arrivals are in Baggage Claim on the lower level at the foot of escalators coming down from both concourses. Southwest and United airlines flights arrive on the A Concourse. Alaska, American and Delta flights arrive on the B Concourse.

The international Welcome Lounge is at the exit from the A Concourse on the ticketing (second) level.

Can I buy something to eat or drink while waiting?

Yes, there is an Arbuckles’ Coffee in Baggage Claim near the Welcome Lounge for the A Concourse. It’s open until the last incoming flight of the night arrives.

Where do I park?

The closest is the Hourly lot in front of the terminal building. The cost is $1 per each 30 minute period (to a maximum of $13 per day).

Where may I wait if I don’t want to park and come in the terminal?

A cell phone waiting lot is off Airport Drive as you approach the terminal. Parking here is free as long as the driver remains with the vehicle. Please ask your arriving party to call you after they have collected their bags as federal security regulations prohibit TAA Police from allowing vehicles to stop and wait in front of the terminal. Vehicles can only be permitted to stop for active loading of passengers.

Leaving the Airport

What ground service options are available from Tucson International Airport?

If you don’t already have reservations, walk-up services usually are available from:

There are also reserved car and shuttle services that can be arranged for prior to your arrival.

Where are the rental cars?

All car rental firms use the Rental Car Facility, which is adjacent to the terminal out the east exit from Baggage Claim.

How late do the car rental counters stay open at night?

Car rental companies hours are here. In cases of delayed flight arrivals, they will make arrangements to accommodate customers with reservations.

Where are the taxis?

Exit Baggage Claim on the lower level and go across the first roadway to the commercial roadway. The taxis will be on your left. Information about taxis at Tucson International Airport is here.

How late are taxis available at night?

Taxis are supposed to be available after each scheduled flight arrival. If taxis are not at the taxi stand, contact information for them is here.

Where do I meet my Lyft or Uber driver?

Arriving passengers who have requested a ride through the Lyft or Uber app may meet their driver and car at the curbside outside the Rental Car facility, which is out the east exit from Baggage Claim on the lower level. Cars and drivers do not wait at the stop but will arrive when ordered through the mobile app.

Is it possible to hire a private car service?

Yes, Latrikunda car service has a counter in the center of Baggage Claim on the lower level.

Is there public transportation?

Yes, two routes of Sun Tran make regular stops at the airport. Information is here.

Is there a shuttle van service in the terminal?

No, this service is no longer available. All of the car and shuttle services require reservations.

What's the best way to get to the University of Arizona campus?

There are several options. If you have just landed and haven’t made other arrangements, the quickest alternative is probably a taxi. They meet every scheduled arriving flight and the trip to the campus should take about 25 minutes in normal traffic. You might also consider one of the rideshare services if you have the Lyft or Uber app.

The most economical choice is probably Sun Tran. Both bus routes from the airport require a transfer and normal travel time to campus is about an hour. Regular cash fare is $1.75 paid as you board each bus for a total of $3.50 each way.

If you are still planning your trip, there are many reserved car and shuttle services that will meet your party if you have reservations.

 

I need to go outside the Tucson area, what options do I have?

A list of options, all of which require reservations, can be found at the bottom of this page.

Can I drive a rental car from the Tucson airport into Mexico?

Yes, the car rental companies at Tucson International Airport have cars that can be driven into Mexico provided certain conditions are met. The conditions vary among companies but all require advance reservations by phone (preferably with the Tucson office), that the vehicle be returned to Tucson and customers must purchase Mexico auto liability insurance from the car rental company. Phone numbers for car rental firms at Tucson International Airport are here.

Is there a bus or shuttle that goes into Mexico?

Hermosillo Shuttles picks up at the airport and has regular service into Sonora. Call (520) 807-9554 to make reservations.

My hotel has a courtesy shuttle, where will I find it?

Exit Baggage Claim on the lower level and cross the first roadway to the commercial roadway.

I want to stay overnight near the airport, what hotels are nearby?

There are 16 lodging properties within 2 miles of the airport terminal. A map showing the locations is here.

I lost my parking ticket, how do I get my car?

Not a problem. Vehicles parked in TAA facilities are inventoried nightly by license plate. The Hourly, Daily or Economy lots have cashiers in the booths at the exit gates who can assist you based on your license plate number. In the Garage, customers can use the intercom at the EasyPay machine where in many cases the charges and a ticket to exit can be produced at the machine. Some cases may require an in-person visit by a supervisor. There is no penalty fee but customers are charged the full-day’s rate based on the number of nights (plus the day you are departing) the vehicle was inventoried.

How far is it to …?

Destinations and approximate mileage from Tucson International Airport:

Arivaca  57
Arizona-Sonora Desert Museum  19
Benson  42
Biosphere 2  42
Bisbee  89
Casas Adobes  17
Catalina  31
Catalina Foothills  15
Davis-Monthan AFB   7
Douglas 114
Dove Mountain  32
Fort Huachuca  68
Green Valley  24
Huachuca City  65
Kartchner Caverns  48
Kitt Peak  52
Magdalena del Kino, Sonora, Mexico 119
Marana  31
Mount Lemmon  51
Nogales, Arizona  64
Nogales, Sonora, Mexico  66
Old Tucson  16
Oracle  46
Oro Valley  23
Patagonia  56
Pima Air & Space Museum   6
Rio Rico  55
Rita Ranch  12
SaddleBrooke  35
Saguaro National Park East  16
Saguaro National Park West  27
Sahuarita  17
San Xavier del Bac Mission   7
Sells  61
Sierra Vista  71
South Tucson   6
Tombstone  66
Tubac  43
Tucson (Downtown)    8
Tumacacori  46
UA Tech Park  10
University of Arizona (Main Campus)   8
Vail  20
Willcox  77

A list showing approximate mileage to selected lodging destinations can be found on the taxi page here.

About the Airport/Other FAQs

How much does an airline ticket cost?

The Tucson Airport Authority cannot sell airline tickets so we are not able to answer the question. We recommend you check with the airlines. If you are a comparison shopper this will require checking multiple airlines. (Links to airline websites are here.) There is no single public website that can sell tickets for all of the airlines at Tucson International Airport. You might consider using a travel agent who can do the research. They usually charge for the service but it includes customer service support.

Who owns and runs Tucson International Airport?

Most of the 8,343 acres that make up Tucson International Airport is owned by the City of Tucson. The airport is operated under a long-term lease by the Tucson Airport Authority, a non-profit quasi-government corporation created by the Arizona Legislature in 1948. TAA receives no local tax dollars. Its operations are funded through revenues paid by users. In addition to Tucson International Airport, the TAA operates Ryan Airfield, a general aviation reliever airport west of Tucson. Read more about the TAA here.

I want to work at the airport, how do I find out about available jobs?

The Tucson Airport Authority posts current job openings here. Applications can be submitted online here.  The TAA recruits and hires for openings within its organization, which includes positions in administration, operations, planning and development, custodial and police and fire.

Other organizations at Tucson International Airport, including the airlines, terminal concessions, car rental companies, parking, the Transportation Security Administration, U.S. Customs and Border Protection and the Federal Aviation Administration,  do their own hiring. Information about some of those companies can be found here.

How do I do business with Tucson International Airport or Ryan Airfield?

The Tucson Airport Authority welcomes the opportunity to establish relationships with businesses interested in working at its airports. Learn more about the Tucson Airport Authority here or Ryan Airfield here.

How do I advertise my business in the terminal?

Clear Channel Airports, at 1-800-628-6800, can help you reach the highly desirable audience of travelers using Tucson International Airport via advertising on digital screens and display spaces throughout the terminal.

Who do I contact about flying my drone (Unmanned Aircraft System)?

The Tucson International Airport supports the safe operation of drones for recreational use and commercial purposes. There are many areas around the airport that are not safe to fly drones because manned aircraft operate at low altitudes. For information on the operation of drones near the airport please visit the Drone Information page here.

Where do I find the airport’s Tarmac Delay Contingency Plan?

The Tucson Airport Authority has prepared an Emergency Contingency Plan to address irregular operations such as tarmac delays. The plan is here.

What’s being done about aircraft noise?

Noise is an unavoidable side-effect of aviation. The Tucson Airport Authority is continuing to refine a program it developed in 1991 to limit the impact of aircraft noise. Contact Scott Robidoux at srobidoux@flytucson.com or (520) 573-4811. Information about the TAA’s noise plan is here.

Does the airport give tours?

The Tucson Airport Authority offers a monthly “Tennis Shoe” Terminal Tour and the TAA Fire Department offers tours of its facilities and equipment. The Arizona Air National Guard also offers tours. Information about the tours is here.

 

Does the airport have speakers for community groups?

Yes, the Tucson Airport Authority welcomes the opportunity to speak to community groups on a number of topics. To reach the TAA Speakers Bureau please call (520) 573-4835.

Does the airport have meeting rooms in the terminal that can be reserved?

Yes. Please contact (520) 573-8100 for reservations.

The airport is misspelling Tucson by using TUS as its code. Why don’t you change it to TUC or TIA?

Unfortunately that’s not the airport’s call. Back in the 1930s when government officials decided to adapt weather stations’ two-letter designations to three-letter designations for airports to give them more combinations, someone took the TU and tacked on “S”. There’s not a lot that can done about it now, especially since both TUC and TIA are being used by other airports.  If you’re coming to Tucson, just make sure your baggage is checked to TUS.  If it says TUC it’s going to San Miguel de Tucumán in Argentina. If it says TIA it’s going to Tirana International Airport in Albania.

I've got an idea for the airport, where can I submit it?

We’re always looking for good ideas. Submit suggestions online here or call (520) 573-8080.

My question wasn't answered here, who can help me?

If you are in the terminal, please look for a volunteer Airport Ambassador wearing a purple vest. They can often be found in the baggage claim area. Or call (520) 573-8100 from a courtesy or mobile phone. If your question is for a future visit, please ask it here.

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Tucson International Airport
7250 South Tucson Boulevard
Tucson, AZ 85756
(520) 573-8100