ADA / Disability Nondiscrimination Policy
The Tucson Airport Authority (TAA) assures that no person is excluded from participation, denied benefits of, or subjected to discrimination at Tucson International Airport (TUS). Any person, or his/her representative, who believes that he/she or any specific class of persons has been subjected to discrimination or retaliation based on their disability may file a complaint with TAA. The complaint may relate to discrimination by airport employees, contractors, concessionaires, lessees, or tenants of the airport, or be related to a facility at the airport.
If you have reached this page and do not have a complaint, but a question about navigating the terminal, accessing Ground Transportation or anything generally related to Tucson International Airport (TUS), please use this Contact Form. You should have a response within 48 hours.
Complaint Procedure
Complaints received by TUS staff are forwarded to the ADA Coordinator. The Coordinator maintains a record of the complaint and ensures the complaint is complete. If it is not complete, the ADA Coordinator will require the complainant to submit additional information before officially accepting the complaint. Complaints should be submitted using the the form below.
Any person who believes they have been aggrieved by an unlawful discriminatory practice may file a complaint using the online form below or, if you prefer you may download it here, print it, complete it, sign it and email (click on title below), mail or fax it to:
ADA Coordinator
Tucson Airport Authority
7250 S. Tucson Blvd., Suite 300
Tucson, AZ 85756
Individuals who believe they have been subjected to discrimination are required by federal regulations to submit the complaint no later than 180 calendar days from the date of the alleged incident.
If a complaint is initially made by phone, it must be supplemented with a written complaint. Accommodation will be provided upon request to individuals unable to file a complaint due to disability. Upon request, TAA will make available language assistance for persons with limited English proficiency as needed to file a complaint. For accommodations or language assistance, contact the TAA Title VI Coordinator at (520) 573-8100. A copy of complaints alleging what amounts to an ADA violation by airport employees, contractors, concessionaires, lessees, or tenants, relative to the airports aviation activities, will be forwarded to the Federal Aviation Administration.
ADA Complaint Form
