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ADA/Disability Policy and Complaint Procedure

ADA/Disability Nondiscrimination Policy

The Tucson Airport Authority (TAA) assures that no person is excluded from participation, denied benefits of, or subjected to discrimination at Tucson International Airport (TUS). Any person, or his/her representative, who believes that he/she or any specific class of persons has been subjected to discrimination or retaliation based on their disability may file a complaint with TAA. The complaint may relate to discrimination by airport employees, contractors, concessionaires, lessees, or tenants of the airport, or be related to a facility at the airport.

Complaint Procedure

Complaints received by TUS staff are forwarded to the ADA Coordinator. The Coordinator maintains a record of the complaint and ensures the complaint is complete. If it is not complete, the ADA Coordinator will require the complainant to submit additional information before officially accepting the complaint. Complaints should be submitted using the the form below.

Any person who believes they have been aggrieved by an unlawful discriminatory practice may file a complaint using the online form below or, if you prefer you may download it here, print it, complete it, sign it and email, mail or fax it to:

ADA Coordinator
Tucson Airport Authority
7250 S. Tucson Blvd., Suite 300
Tucson, AZ 85756

Fax: (520) 573-8006

Individuals who believe they have been subjected to discrimination are required by federal regulations to submit the complaint no later than 180 calendar days from the date of the alleged incident.

If a complaint is initially made by phone, it must be supplemented with a written complaint. Accommodation will be provided upon request to individuals unable to file a complaint due to disability. Upon request, TAA will make available language assistance for persons with limited English proficiency as needed to file a complaint. For accommodations or language assistance, call Veronica Ruiz-Ronquillo, Title VI Coordinator at (520) 573-4892 or (520) 573-8100.  A copy of complaints alleging what amounts to an ADA violation by airport employees, contractors, concessionaires, lessees, or tenants, relative to the airports aviation activities, will be forwarded to the Federal Aviation Administration.

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Tucson Airport Authority
7250 South Tucson Boulevard, Suite 300
Tucson, AZ 85756
(520) 573-8100