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Tucson International Airport Tucson Airport Authority Ryan Airfield

Passenger Services

Navigating the terminal at Tucson International Airport is about as easy and low-stress as it gets.

Perhaps the most important thing for departing passengers to know before arriving at TUS is whether your airline departs from the A or B gates in the main terminal or the C gates, which is a separate building about 300 feet west of the main terminal. Click here for airline information.

The one-story C gates building is the first you come to on the roadway as you approach the terminal area. It contains airline check-in counters, TSA security, a small concessions area and Baggage Claim to serve passengers on airlines arriving and departing that facility. Allegiant flights arrive and depart from the C gates.

Next, the main terminal is on two levels. The upper level is for departures where you will find airline check-in counters and the entrances to the B and A concourses, in that order. The lower level is where you will find most ground transportation options and Baggage Claim for many of the airlines. Airlines using the B gates at the west end of the main terminal are Alaska, American and Delta. Airlines using the A gates, on the east side of the main terminal are Frontier, Southwest, Sun Country and United.

If you have a question that is not answered on this page, check out our Passenger FAQs.

Passenger FAQs


Emergencies

For Medical/Police Emergencies: Dial 911 from any courtesy phone or mobile phone to reach Tucson Airport Authority Police or Fire/EMT response.


Hours

The airport is operational 24/7 but the airlines, the Transportation Security Administration, food and beverage concessions, retail stores, rental car companies and others all set their own hours. Airlines usually open their check-in counters 2 to 2½ hours before their first scheduled departure and close after their final departure of the day. The TSA security checkpoints usually open by 4 a.m. or 2 hours ahead of a scheduled flight departure and close with the last flight departure of the night. Passengers cannot be permitted to stay overnight on the concourses.


Animal Relief Areas

There are four animal relief areas for service animals and pets being transported. Outdoor areas can be found outside Baggage Claim on the lower level of the main terminal. Use the exits toward the parking lots at baggage carousels 1 and 7. In the secure areas of the A and B concourses, pet relief facilities can be found just beyond that TSA checkpoints. Bags and a container for solid waste are provided.


Baggage Scales

Baggage scales and counters are located at points near airline check-in counters in the main terminal so passengers can weigh their luggage before checking them in. The scales are provided as a courtesy of the Tucson Airport Authority.


Banking

There are two automated teller machines (ATMs) in the terminal at Tucson International Airport. Both are in the pre-security area. One is on the second, or ticketing, level outside the west entrance to the Arroyo Trading Post in the lobby of Delta Air Lines’ check-in counter. The other is on the lower, or baggage claim,  level near the Welcome Lounge for arrivals from the B gates.


Computer Work Stations

Counters with electrical outlets suitable for laptops are located on the A and B concourses. Fly-Tucson-Free-WiFi is also available in the main terminal.


Global Entry Enrollment Center

U.S. Customs and Border Protection has a Global Entry Enrollment Center at Tucson International Airport for persons wishing to participate in one of its Trusted Traveler programs – Global Entry, SENTRI, NEXUS and FAST. Applicants should first apply online at: http://www.cbp.gov/travel/trusted-traveler-programs. After receiving conditional approval, applicants may then schedule an interview at the Enrollment Center, 7081 S. Plumer Ave., is the building at the base of the iconic, and now decommissioned, air traffic control tower with T-U-C-S-O-N spelled out down two of its sides. More about U.S. Customs and Border Protection services at TUS is here.


Information and Paging

Please call (520) 573-8100 for paging and information in the terminal.


Lactation Suites

Lactation suites, part of the Mamava network, are available on both concourses to provide privacy for nursing mothers while breastfeeding or pumping. The 4-foot by 8-foot suites have a locking door, electricity, a fold-down table and bench seating. The suites are meant for individual use but can accommodate a nursing mother, her baby and other children. For passengers departing from the A concourse, the suite is near gate A3. For passengers departing from the B concourse, the suite is at the mid-way point, next to El Charro Café. To gain access, download the Mamava app here or call (520) 573-8182.


Lost and Found

The airport, airlines and TSA all have their own Lost and Found procedures. For information click here.


Luggage Carts

Smarte Carte luggage carts can be rented from machines at several locations in the terminal area. For departing passengers they are outside at the curb on the departures (upper) level roadway of the main terminal and at the parking garage and Rental Car Center they are on the ground floor near the elevators. For arriving passengers on domestic flights there are several machines in Baggage Claim on the lower level and for international arrivals and some others arriving at gates A1 and A2, they are in the Federal Inspections Services facility. Cost is $5 per rental. There is a 25-cent reward for returning the luggage cart to a machine.


Mailboxes and Express Shipping

U.S. Postal Service mailboxes are located on the ticketing (second) level outside of security. One is located on the east side of the terminal in the lobby area in front of Frontier Airlines check-in counter. Another mailbox is on the west side of the terminal in the lobby area of American Airlines check-in counter on the wall next to the entrance to the B gates checkpoint.

A Federal Express drop-off box is outside security on the ticketing (second) level near the entrance to the A gates checkpoint, next to the United Airlines check-in counter.

A United Parcel Service (UPS) drop-off box is outside security on the ticketing (second) level near the entrance to the B gates checkpoint, next to American Airlines check-in counter.


Massage Chairs

Massage Chairs are available throughout the main terminal.


Meeting Rooms

Meeting rooms on the second level of the terminal, in the pre-security area, are available for rent. Please call (520) 573-8100 during business hours to reserve.


Military Lounge

A Military Lounge is near Baggage Carousel 4 on the Baggage Claim level of the main terminal. It is open 24/7 to active duty military personnel traveling through Tucson International Airport. More information is here.


News and Gift Shops

Information about retail shops in the airport can be found here.


Shoe Shine

Shoe shine stands are available on both the A and B concourses.


Smoking

Designated smoking areas are outdoors at the far ends of both the ticketing and baggage levels of the main terminal. Smoking or vaping of any type, including e-cigarettes, is not permitted anywhere in the terminal building.


TUS Warm Welcome Volunteers

TUS Warm Welcome Volunteers are the airport’s customer service representatives who are ready to provide information and assistance to travelers. If you are interested in becoming an airport volunteer we would like to talk with you. We are looking for volunteers for 2- to 4-hour shifts during the busiest times of the day – early mornings, mid-days and evenings seven days a week. For more information and to get things started please fill out the online form here.


Water Fill Stations

Free water filling stations are located near water fountains on the A and B concourses for passengers to fill their empty water containers after clearing TSA security.


Wi-Fi

Fly-Tucson-Free-WiFi is available throughout the terminal.

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Tucson International Airport
7250 South Tucson Boulevard
Tucson, AZ 85756
(520) 573-8100