Navigating the terminal at Tucson International Airport is about as easy and low-stress as it gets. Passenger services for all airlines are in one terminal on two levels – the upper level, or second level, for departures and the lower level for Baggage Claim and most arrivals. There are two concourses with entrances at the far east and west ends of the second level. Airlines on the west side of the terminal that use the B gates are Alaska, American and Delta airlines. Airlines on the east side of the terminal using the A gates are Southwest, Sun Country, United and Via Air airlines.
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For Medical/Police Emergencies: Dial 911 from any courtesy phone or mobile phone to reach Tucson Airport Authority Police or Fire/EMT response.
The airport is operational 24/7 but the airlines, the Transportation Security Administration, food and beverage concessions, retail stores, rental car companies and others all set their own hours. Airlines usually open their check-in counters 2 to 2½ hours before their first scheduled departure and close after their final departure of the day. The TSA security checkpoints usually open by 4 a.m. and close with the last departure of the day. Passengers cannot be permitted to stay overnight on the concourses.
Baggage scales and counters are located at points near airline check-in counters so passengers can weigh their luggage before checking them in. The scales are provided as a courtesy of the Tucson Airport Authority.
A Bank of America automatic teller machine (ATM) is located behind the Arroyo Trading Post east of the Center Point on the ticketing level. It is pre-security. There are no ATMs on the concourses.
Fax and copy services are in the Lost and Found office in Baggage Claim on the lower level. It is open Monday-Friday 9 a.m.-4 p.m. except holidays. Call (520) 573-8156.
Computer Work Stations
Counters with electrical outlets suitable for laptops are located on the concourses. Fly-Tucson-Free-WiFi is available throughout the terminal.
Global Entry Enrollment Center
U.S. Customs and Border Protection has a Global Entry Enrollment Center at Tucson International Airport for persons wishing to participate in one of its Trusted Traveler programs – Global Entry, SENTRI, NEXUS and FAST. Applicants should first apply online at: http://www.cbp.gov/travel/trusted-traveler-programs. After receiving conditional approval, applicants may then schedule an interview at the Enrollment Center, 7150 S. Tucson Blvd., which is about 300 feet west of the terminal.
Information and Paging
Please call (520) 573-8100 for paging and information in the terminal.
Lactation suites, part of the Mamava network, are available on both concourses to provide privacy for nursing mothers while breastfeeding or pumping. The 4-foot by 8-foot suites have a locking door, electricity, a fold-down table and bench seating. The suites are meant for individual use but can accommodate a nursing mother, her baby and other children. For passengers departing from the A concourse, the suite is near gate A3. For passengers departing from the B concourse, the suite is at the mid-way point, next to El Charro Café and across from the restrooms. To gain access, download the Mamava app here or call (520) 573-8182.
Lost and Found
For complete information click here.
Smarte Carte luggage carts can be rented from machines at several locations in the terminal. For departing passengers they are outside at the curb on the departures (upper) level roadway and at the parking garage and Rental Car facility they are on the ground floor near the elevators. For arriving passengers on domestic flights there are several machines in Baggage Claim on the lower level and for international arrivals they are in the Federal Inspections Services facility. Cost is $5 per rental. There is a 25-cent reward for returning the luggage cart to a machine.
Mailboxes and Express Shipping
U.S. Postal Service mailboxes are located on the ticketing (second) level. One is located at the exit from the International Arrivals Lounge from the A Concourse and another is near the entrance to the B gates, next to the American Airlines check-in counter. Both are outside of security.
A Federal Express drop-off box is on the ticketing (second) level near the entrance to the A gates, next to the United Airlines check-in counter.
A United Parcel Service (UPS) drop-off box is on the ticketing (second) level near entrance to the B gates.
Massage Chairs are available throughout the terminal.
Meeting rooms on the second level of the terminal, in the pre-security area, are available for rent. Please call (520) 573-8100 during business hours to reserve.
A Military Lounge is near Baggage Carousel 4 on the Baggage Claim (lower level). It is open 24/7 to current and former military and their dependents as they travel through Tucson International Airport. The phone number is (520) 573-8374. More information is here.
News and Gift Shops
Information about the retail shops can be found here.
Pet Relief Areas
There are four pet relief areas for service animals and pets being transported. Outdoor areas can be found outside Baggage Claim on the lower level. Use the exits toward the parking lots at baggage carousels 1 and 7. Beyond the TSA checkpoints, temporary pet relief areas can be found inside the restrooms on both concourses. Bags and a container for solid waste are provided.
Shoe shine stands are available on both concourses.
Designated smoking areas are outdoors at the far ends of both the ticketing and baggage levels of the terminal. Smoking or vaping of any type, including e-cigarettes, is not permitted anywhere in the terminal building.
TAA Ambassadors, identified by their distinctive purple vests, are volunteer customer service representatives who can provide information and assistance to travelers. If you are interested in being a volunteer ambassador we would like to talk with you. We are looking for ambassadors for 2- to 4-hour shifts during the busiest times of the day – early mornings, mid-days and evenings seven days a week. For more information and to get things started please fill out the online form here.
Water Fill Stations
Free water filling stations are located near water fountains on the concourses for passengers to fill their empty water containers after clearing TSA security.
Fly-Tucson-Free-WiFi is available throughout the terminal.