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Accessibility

Assistance to Help With Challenges at TUS

At Tucson International Airport (TUS) we strive to make travel as low stress as possible for all travelers and that includes those who need additional assistance.

This page lists the accessibility services available in the terminal at TUS. In particular we want to point out the Tucson Airport Authority provides free access to Aira, which uses the video stream from a smartphone camera or smart glasses to connect to a live sighted agent who can help guide users through the terminal. (Read more about Aira below under Blind/Low Vision Assistance.) TDD services for the deaf are also available. (Read more below under Paging.)

Accessibility assistance is available 24/7 by dialing “0” from any courtesy phone in the terminal. TUS Warm Welcome Volunteers are also on duty during peak travel times and are happy to provide assistance.

Please direct questions concerning the Americans with Disabilities Act (ADA) and Section 504 requirements to the Tucson Airport Authority’s ADA Coordinator. Contact information, along with the TAA’s ADA Policy and Complaint procedure are at the bottom of this page, click here.

Airlines

Use the following links to get information about special assistance for airlines at TUS.

Alaska Airlines
American Airlines
Avelo Airlines
Delta Air Lines
Frontier Airlines
Southwest Airlines
Sun Country Airlines
United Airlines

Arriving/Departing TUS

Passengers departing Tucson may use the curbside in front of each airline at the terminal buildings to unload. The curbside includes wheelchair accessible cuts. All airlines provide curbside wheelchair assistance (use the airline links above for information on special assistance). For prompt service it’s best to make arrangements in advance of arriving at the airport. This can often be done at the time you’re booking your reservation. If wheelchair assistance isn’t readily available when arriving at the airport, please notify an airline employee or TAA traffic officer. Also, please be aware that airlines have suspended curbside bag check for all passengers.

Only active loading and unloading of passengers is permitted curbside. Federal security regulations prevent TAA traffic officers from allowing vehicles to park at the curbside in front of the terminal buildings. If you wish to park, please use the Hourly parking lot. Another option if you’re picking up an arriving passenger is to wait with your vehicle in the free Cell Phone Waiting Lot off Airport Drive immediately west of the terminal area.

Blind/Low Vision Assistance

Access to Aira (Artificial Intelligence Remote Assistance and pronounced EYE-rah) is available at no charge to users while at Tucson International Airport. Using the video stream from a smartphone camera or smart glasses, the service combines GPS, artificial intelligence and augmented reality, to connect blind and low vision travelers to live, sighted agents who can provide visual descriptions on demand to help navigate through the check-in process, TSA security, locate gates, find airport shops and restaurants, identify luggage and stay updated on flight status.

Download the free Aira app here or for more information call 1-800-835-1934.

Elevators

All public elevators in the main terminal contain Braille, lowered control panels and foot-operated buttons, both inside and outside the elevators, to facilitate ease of use. There are eight elevators located throughout the public areas of the terminal facility. Five are in the main terminal, all within close proximity of escalators and/or stairs. Three are in the parking garage. All of the facilities at the C Gates are on the ground level.

Emergency Services

For medical emergencies, trained TAA emergency medical technicians are available 24 hours. Dial 911 from any airport or cell phone for assistance.

Ground Transportation

Accessible ground transportation services should be specifically requested when making a reservation. All ground transportation providers can be found on the commercial roadway in front of the main terminal. Information on taxis is here, other car and shuttle services is here and Lyft and Uber is here.

Sun Tran, the Tucson region’s public transit system, is wheelchair accessible. The Sun Tran stop is also on the commercial roadway in front of the main terminal. Information about Sun Tran is here.

Moving Walkways

Moving walkways travel up an incline leading to/from the east exit of the main terminal connecting passengers with the Rental Car Center and the Parking Garage. Persons with disabilities may find it more convenient to avoid the moving sidewalks. To do so, arriving passengers at Baggage Claim can take an elevator to the second level then travel down the ramp from the terminal to the east exit. Departing passengers entering the terminal from the Rental Car Center or Parking Garage should stay to the left upon entering the terminal and take the ramp down to baggage claim then use an elevator to the second level for airline check-in. (Note that departing passengers using app ride services, taxis and shuttles, are dropped off curbside in front of each airline’s check-in counter.)

Paging

Visual paging display monitors are placed at designated locations throughout the airport terminal. To place a visual page dial “0” from any courtesy or house phone.

TDD (Telecommunication Devices for the Deaf) telephones accommodating the hearing impaired are available in the Lost and Found Office in baggage claim near carousel 4 and in the airport’s communications center. If you anticipate receiving a page or wish to leave a standard audible page, visit Lost and Found (open 9 a.m.-4 p.m. Mondays-Fridays, except holidays) or call (520) 573-8111 for assistance.

Parking

Designated reserved accessible parking spaces are available in the Hourly and Economy parking lots and in the Parking Garage. These spaces require official license plates bearing the disabled designation or other official documents issued by a municipality or state of residence to be prominently displayed on the vehicle while it is parked. Please be aware there are no designated accessible parking spaces in the Daily lot. As an alternative, properly identified vehicles may park in the designated spaces in the Hourly lot and cashiers at the exit will charge the Daily lot rate. The lowest parking rates are in the Economy parking lot at East Corona Road and South Tucson Boulevard which has shuttles that are wheelchair accessible. For additional information or to arrange for a wheelchair accessible shuttle, please call Ace Parking at (520) 573-4710.

Rental Cars

Rental car companies provide special access vehicles. Reservations are required. Rental car counters and vehicles are in the Rental Car Center, just outside the east exit of the terminal.  Car rental information is here.

Restrooms

All airport restrooms contain at least one larger stall and grab bars to accommodate individuals with accessibility needs. In addition to wheelchair accessible restroom facilities, there are family restrooms post-security on both the A and B concourses and three are pre-security: two adjacent to the Welcome Lounges in baggage claim on the lower level and one is on the east side of the Center Point on the ticketing (second) level.

TSA Security Screening Assistance

Travelers who require special assistance going through the Transportation Security Administration checkpoints can request the service as part of making their airline reservation.

Federal security measures restrict public access beyond the checkpoints to ticketed passengers only. However, airlines may allow persons with special needs to be accompanied by assistants or guardians. These arrangements can be made at the airline check-in counter. Proper identification, including a government-issued photo identification card, is required.

TSA Cares is a hotline service operated by the TSA. Passengers requesting assistance should contact TSA Cares at 1-855-787-2227 at least 72 hours prior to their planned departure. (Federal Relay: 711)  During Daylight Saving Time (March through October), the hotline is staffed from 5 a.m.-8 p.m. (Tucson time) Mondays through Fridays and from 6 a.m.-5 p.m. weekends and holidays. During Standard Time, it is staffed from 6 a.m.-9 p.m. Mondays through Fridays and 7 a.m.-6 p.m. weekends and holidays. Email them at mail TSA Cares.

Service Animal Relief Area

Animal relief areas are located outside the east and west sides of the Baggage Claim, lower level. Use the exit doors toward the parking lot nearest baggage carousels 1 and 7. Plastic bags and a container for disposal of solid waste are provided. In the secure area of the A and B concourses, animal relief areas can be found just beyond the TSA Checkpoints.

Wheelchair Service

Passengers may request wheelchair assistance from their airline. Use the links to the airlines at the top of this page for information. Please be aware that all airlines have suspended curbside bag check for all customers.

ADA Coordinator

If you have a question concerning the Americans with Disabilities Act (ADA) and Section 504 requirements, you can reach the Tucson Airport Authority’s ADA Coordinator by email here or call (520) 573-8100 during regular business hours, 8 a.m.-4:30 p.m. Mondays-Fridays, except holidays.

If you have a question about navigating the terminal, accessing Ground Transportation or anything generally related to Tucson International Airport (TUS), please use this Contact Form to reach our Public Information Administrator. You should have a response within 48 hours.

To view the Tucson Airport Authority’s ADA Policy and complaint procedures, including the form to file a complaint, please click this button:

TAA ADA Policy and Complaint Procedure 

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Tucson International Airport
7250 South Tucson Boulevard
Tucson, AZ 85756
(520) 573-8100