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Tucson International Airport Tucson Airport Authority Ryan Airfield

TUS Warm Welcome Volunteers

¡Bienvenidos, amigos!

We are excited to share that our volunteers are beginning to return to Tucson International Airport (TUS) this month to help and guide passengers with a warm and friendly welcome. In fact they’re now called TUS Warm Welcome Volunteers.

Even behind the face mask TUS Warm Welcome Volunteer Dan Howes is smiling and ready to greet passengers.

Yes, during the seven months while our volunteer program was on hiatus we freshened it up with a new look and a new name. But the same friendly attitude is still there to help visitors and locals alike through the airport. We admit it will be more difficult to see the smiles behind face coverings. Be assured that TUS is continuing to place the highest priorities on safety and cleanliness for passengers, volunteers, employees and all who come through the airport terminal.

We expect the return of our volunteers to be slow and perhaps sporadic because we are rushing the program. If you are traveling, look for a TUS Warm Welcome Volunteer wearing a blue outfit with the logo at the top of this page. He or she will be happy to help answer a question or point you in the right direction.

If you would like to become an airport volunteer, we’ve got a Warm Welcome for you too! We’ve got flexible schedules and shift availability weekdays and weekends. Please fill out the form at the bottom of this page and we will look forward to talking with you.

Safety First

For the health and safety of our passengers, our volunteers and all who use the terminal at Tucson International Airport, each TUS Warm Welcome Volunteer completes a Safety Checklist before every shift that includes:

  • Acknowledgement they are not sick. If they begin to feel sick while on duty they will notify the Tucson Airport Authority (TAA) People Operations staff and leave the airport immediately.
  • Volunteers are also required to advise TAA if they have any of the following symptoms and what health steps they are taking: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, a new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea.
  • Before going on duty, each volunteer will take his or her temperature, using a Tucson Airport Authority-provided touchless thermometer, to verify they have a temperature below 100.4° Fahrenheit. (If the reading is above that, they will notify TAA People Operations and leave the airport immediately.
  • Volunteers will wear a TUS-branded face covering in the terminal (as well as a TUS Warm Welcome Volunteer-branded clothing).
  • Volunteers working at counter areas in Baggage Claim are provided with hand sanitizer and disinfecting wipes to be used for cleaning contact surfaces in that area at the beginning and end of each shift and between each encounter with a visitor.

Want to Volunteer?

In these times, you’re probably thinking at least twice whether you’re ready to volunteer for a program like this. Especially after reading the information above. We understand. Please know that everything we’re doing is to help protect the health and safety of all our airport users – passengers, employees, visitors as well as volunteers. On the plus side, if you choose to volunteer you will be welcoming people coming to relax and enjoy the open spaces of beautiful and unique corner of the world called the Sonoran Desert. There’s also a good chance you will have the opportunity to see and welcome a neighbor home!

If you are interested, please fill out this form. We look forward to talking with you. Thanks!

TUS Warm Welcome Volunteer

Free COVID-19 tests now offered at TUS. Click here to register.

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Tucson International Airport
7250 South Tucson Boulevard
Tucson, AZ 85756
(520) 573-8100