Updated February 27, 2021
TUS Cares – At the Airport
TUS Lands STAR Cleaning Accreditation
The Global Biorisk Advisory Council has awarded STAR™ accreditation to Tucson International Airport in recognition of its thorough approach to cleaning, disinfection, and infection prevention. The TAA sought the accreditation to demonstrate its commitment and dedication to protecting airport patrons and employees. TUS was among the first five airports in the world – and the first in the Western United States – to receive the accreditation. To see current status of other airports that have been accredited or are seeking accreditation, click here. Other venues, including sports stadiums, convention centers, hotels and commercial establishments are also being accredited.
Face Covering Requirement
Federal law requires everyone 2 years and older to wear a compliant face mask over their nose and mouth while on the property of all airports in the United States. Non-compliant face coverings include scarves, balaclavas, bandannas, turtlenecks or other collars pulled up over the nose and mouth, materials with large holes that let light shine through such as mesh or lace, and any mask with an exhalation valve or contains punctures. Face shields can be worn as an addition to a compliant face mask.
Additional Safety Protocols
Tucson Airport Authority team members and our partners have been diligently working to help ensure your travel experience through Tucson International Airport (TUS) is as safe as possible. Our custodial crews take pride that their outstanding work in the terminal has long been recognized by passengers in our annual customer service surveys. The TAA is not wavering from those high standards and, in fact, has taken added measures.
TUS Cares enhanced measures and precautions include:
- Elevators in the TUS terminal are now equipped with foot-operated buttons to make for a touchless experience.
- Handrails on escalators and moving walkways are continuously sterilized by ultraviolet germicidal irradiation using UV-C light installed underneath the rails as they cycle.
- Transparent acrylic shields are installed at airline check-in, gate podium and baggage claim counters as well as points of transactions counters for rental cars and shops and restaurants.
- Signage and markers indicate safe physical distancing in queues for airline counters and security checkpoints, gate waiting areas, around baggage claim carousels and in the rental car center.
- Face coverings are worn by all employees in the terminal.
- Restrooms are monitored and cleaned multiple times throughout the day and disinfected overnight using specialized sanitation machines. (Fixtures – faucets, soap and paper towel dispensers, toilets – operate using touchless activation.)
- “High-touch” areas (self-service kiosks, handrails, armrests, etc.) are cleaned multiple times throughout the day using EPA-approved disinfectants designed to kill bacteria/viruses within 5 minutes of application.
- Gate waiting areas are cleaned multiple times throughout the day with disinfectants and sanitized overnight.
- More instant hand sanitizer dispensers have been added throughout the terminal.
- Extra soap, the preferred method for washing hands, is maintained in restrooms, especially near food service areas.
- Traditional drinking fountains have been taken out of service and dispensers with disposable paper cups have been installed next to water bottle filling stations on the concourses.
- Deep cleaning of surfaces has been done throughout the terminal.
- Airport Parking Shuttles are using new boarding and exiting procedures and limiting capacity to reduce potential for contact.
TUS Operational Changes
Changes in the terminal as a result of COVID-19 emphasize limiting person-to-person contact and maintaining safe social distancing.
- Passengers can now order food, pay for it and use contactless pick-up in the TUS terminal. The link to order is here.
- Food concessions are reopening, though with limited hours in some cases. More information is here.
- Ticketing Level (pre-security) – Barrio Brewing Co. is the newest restaurant to arrive at the airport. It is open 10 a.m.-3 p.m. Mondays-Fridays.
- A Gates (Frontier, Southwest, Sun Country and United airlines) – Beyond Bread is open 6 a.m.-2 p.m. Dunkin’ Donuts opens 90 minutes before the first departure in the morning-11 a.m., Sir Veza’s Taco Garage opens at 6 a.m. and closes with the final departure of the day and The Maverick is open 12 noon-4 p.m.
- B Gates (Alaska, American and Delta airlines) – Beyond Bread is open 6 a.m.-2 p.m., Bruegger’s Bagels is open 90 minutes before the first departure of the morning to 1 p.m., BUILT Custom Burgers is open 10 a.m.-4 p.m., El Charro Café is open 6 a.m.-final departure and Thunder Canyon Brewstillery is open from 9 a.m.-3 p.m.
- C Gates (Allegiant Air) – Market Express is open preceding each scheduled departure.
- Retail shops that have reopened in the terminal are: (More here.)
- Pre-security, ticketing level of the main terminal: Arroyo Trading Post is open 8 a.m.-4 p.m. daily.
- A Gates (post security): Gates Pass by Hudson opens 90 minutes before the first departure of the day and closes with the final departure.
- B Gates (post security): Ft. Lowell by Hudson opens 90 minutes before the first flight departure of the day and closes with the final departure.
- The U.S. Customs and Border Protection (CBP) Global Entry Enrollment Center at TUS has reopened. Applicants now have 545 days (18 months) from the date they received conditional approval to complete the enrollment process. Also, please be aware that the CBP offices at TUS have moved to 7081 S. Plumer Ave. More information is here.
- Curbside bag check is suspended by all airlines. (Wheelchair assistance remains available. For efficiency, please request the wheelchair as part of your reservation.)
- The Military Lounge is closed. A reopening date has not been determined.
- Passenger assistance provided by TUS Warm Welcome Volunteers is resuming, though not all shifts are covered.
- The Airport Lost & Found office is closed to the public. Office personnel can be reached by phone at (520) 573-8156 during business hours. More information is here.
- The Tucson Airport Authority Administration Offices are closed to visitors. Employees can be reached by email or phone during business hours, 8 a.m.-4:30 p.m. Mondays-Fridays, except for holidays. The main phone number is (520) 573-8100.
- Rentals of terminal meeting rooms are temporarily suspended.
COVID-19 Personal Precautions
The following precautions from health officials have been shared with TAA employees and is considered recommended advice for all:
- Wash hands often with soap and water for at least 20 seconds. (Alternatively, use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.)
- Practice social distancing, keeping 6 feet of distance from unknown individuals.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Clean and disinfect frequently touched objects and surfaces using a disinfectant cleaning spray or wipe.
- Stay home if you are sick.
- Seek medical care if you have:
- A persistent elevated temperature despite using fever reducing medication
- A sustained dry cough
- Difficulty catching your breath