Under minimal supervision and administrative direction, coordinate ground transportation support activities for the Tucson Airport Authority (TAA) at Tucson International Airport (TUS); provide concessions management support; ensure excellent customer service
The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.
- Assist as assigned with all activities associated with TAA’s business relationships with concession operators, parking lot operators and ground transportation providers.
- Coordinate, administer and oversee commercial ground transportation operations at TUS; ensure all ground transportation providers operate in compliance with rules and regulations, policies and procedures; exercise appropriate compliance action, as appropriate.
- Process ground transportation applications and issue ground transportation permits.
- Assist Manager of Concessions and Ground Transportation to develop scope and administer procurement processes for all ground transportation contracts.
- Research, analyze, organize and document ground transportation reports and statistical information; report data regularly to management, as requested.
- Work closely with TUS ground transportation providers, Visit Tucson, resort/hotel personnel, the traveling public, the TAA Airport Communications Center and Police Departments to ensure an exceptional level of ground transportation support for airport passengers.
- Work closely with ground transportation providers to ensure excellent customer service is provided to the airport passengers/customers of TUS.
- Attend meetings and represent TAA with ground transportation providers, tour and travel group operators, hotel and motel courtesy operators and airport industry associations and organizations, as requested.
- Work closely with industry stakeholders and partners (Visit Tucson, resorts, hotels); remain abreast of emerging issues and trends; make recommendations to management to remain current with standards, trends and best practices.
- Coordinate with various TAA departments on matters relating to the operational integrity of the ground transportation operation, facilities and equipment.
- Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Management System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.
- Ensure your supervisor and/or leadership is kept abreast of critical issues or conditions; maintain an effective external and internal communication system among all TAA departments, outside agencies and others.
The above listed functions are not necessarily all the essential functions. Job duties and functions may be expanded or reduced by management based on future changing needs and job requirements.
A minimum high school diploma or equivalent, and a minimum of three years administrative and customer service experience. Any equivalent combination of acceptable training and experience will be considered. Experience in ground transportation and/or airport operations is desirable.
Required Knowledge, Skills, and Abilities:
- Principles and practices of airport ground transportation operations.
- Principles and practices of customer service.
- Rules and regulations, and applicable laws that pertain to commercial ground transportation operations.
- Organization; oral, listening, and written communications; proof-reading; critical-thinking and multi-tasking.
- Expressing ideas effectively, and preparing and presenting written and/or oral reports and recommendations to airport
- Self-motivation and taking initiative to complete quality work that furthers the mission and goals of the department and TAA.
- At times, work in a high-noise environment and extreme weather.
- Effectively manage in a fast-paced, complex airport operating environment.
- Remain focused and decisive in stressful situations; use sound and effective judgment.
- Effectively support the management and direction related to emergency events and situations consistent with federal regulations, NIMS/ICS, and best practices.
- Perform tasks with a high degree of accuracy, attention to detail, with mature judgment; function in compelling, high stress, fast moving work environment, with deadlines and multiple projects.
- Initiate and organize responsibilities without observant supervision; take independent action relative to emergency operations and work problems requiring immediate solutions.
- Interpret and analyze complex technical data and information for decision-making and reporting purposes.
- Research information and organize data in meaningful form, make sound judgments, draw accurate conclusions, and make appropriate recommendations.
- Communicate in English via telephone, radio, and cellular telephone, (at times) in a high noise environment, with sufficient clarity to be understood by others.
- Read, write, and speak the English language in an articulate, fluent manner.
- Hear and understand through both ears, sounds coming through a radio, a standard telephone receiver, or other outside sound sources.
- Be able to work special hours, including evenings, weekends and holidays, and be available to be on call 24 hours/7 days per week to respond to the airport in the event of an emergency.
- Operate a computer, and any other computer software appropriate for assigned position.
- Understand that dissemination of information outside of job requirements is based on “need-to-know” and to exercise discretion and maintain confidentiality due to sensitive nature of job functions.
- Perform tasks with a high degree of accuracy, attention to detail, with mature judgment, to function in compelling, high stress, fast moving work surroundings, with deadlines and multiple projects.
- Initiate and organize responsibilities without observant supervision, and take independent action relative to work problems requiring immediate solutions, including notification to your supervisor if you are unable to resolve work problems.
- Be of assistance and serve as a resource for general public, media, and members of the airport industry.
- Be sensitive and aware of actions and reactions of employees, tenants, Board and Authority members, consultants, the public and outside agencies, and inform supervisor of appropriate concerns.
- Respond to emergencies such as aircraft incidents, diversions, passenger concerns, and initiate appropriate public and media actions.
- Continually learn and apply the latest up-to-date technical knowledge and skills in functional area of responsibility. Strive to become an expert in field by taking initiative for on-the-job learning experiences, as well as seeking out formal education and coursework for continuous growth and development.
- Understand own strengths and weaknesses, seek input from supervisor and peers about how to improve, and focus on continuous self-improvement activities.
Licenses; Certificates; Special Requirements:
- Valid Arizona Driver’s license.
- Must obtain and maintain access to the Security Identification Display Area (SIDA).
- Must successfully complete the National Incident Management System (NIMS) 100, 200, 700, and 800 course requirements and certification within the first year of assuming the position.
- As an employee, you are deemed to be essential personnel as part of TAA’s emergency response, and must respond to airport incidents as requested/required.