- The role of the CTO: The CTO is responsible for planning, organizing, and directing all activities of the Information Technology (IT) department, which provides comprehensive airport-wide IT and voice/data communications and systems. This includes creating IT policies and procedures and formulating and executing a long-term strategy for the airport. Project management expertise is required in coordinating all phases of systems design, development, and deployment. A strong customer service focus is essential to the success of the CTO position. The ability to (at times) implement technology quickly to meet new regulatory or other requirements for software and hardware. Key to this role is the ability to think outside the box and provide innovative solutions to the Airport’s clients.
- The high-level responsibilities of the CTO: The CTO, who also serves as the airport’s de facto Chief Information Officer, leads a staff of professionals who are responsible for IT service delivery and cybersecurity, and oversees consultants supporting technology delivery activities. The CTO reports to the Vice President, Chief Financial Officer and is expected to provide briefings to the CEO and Board of Directors on an as-needed basis.
- Those with whom the CTO will work most directly: In overseeing technology initiatives, to include all initiatives required for operational, security, and business requirements of the airport, the CTO will work with all airport leadership and staff.
- Representative systems responsibilities: Representative systems overseen by the CTO include, but are not limited to: the TAA ERP system, the local area network, fiber optics, Airport Access Control, Flight Information Display System (FIDS), paging system, camera surveillance, voice and data communications, data storage, parking/revenue control systems, and fire alarm systems.
The functions listed below are mission-critical responsibilities of the CTO position. The “Secondary” functions are ones that, though necessary, are in support of the “Primary” responsibilities. The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.
- Ensures Network / computer Cyber Security is a top priority for the organization. Oversees the creation, execution, and updates to the airport-wide technology strategy to plan and prioritize the acquisition, maintenance, and retirement of the organization’s technology investments, all in service of the airport’s strategic plan and business needs.
- Oversees the efficient and effective operation of the airport’s IT department, including service desk, business-facing IT projects, airport projects, system / network IT projects, application maintenance, and physical and cyber security.
- Manages direct reports and oversees other IT department staff to ensure high-quality service to the business.
- Liaises with internal customers to understand their technology needs and collaborate with them to provide technology-based solutions.
- Provides airport leadership with information and recommendations about the organization’s technological ecosystem and technology trends to enhance executive-level decision-making.
- Oversees the design, implementation, maintenance, administration, and operation of the TAA infrastructure, which includes but is not limited to the following: Local Area Network (LAN) hardware; operating and Virtual Machine (VM) software; Computerized Access Security Systems (CASS); CCTV system; Voice over Internet Protocol (VoIP) communications, radio, wireless, web/internet, Parking and Revenue Control Systems (PARCS), video information display systems, fire alarm systems, paging and application software.
- Plans, organizes, oversees, and evaluates the work of the IT department. Leads the department’s operational and strategic planning to identify long term information and technology needs, ensuring IT plans, goals, and objectives focus on achieving the TAA mission.
- Develops the IT department’s annual budget in alignment with organizational goals, and monitors execution of the budget during the year. Administers the development, compilation, and implementation of TAA’s IT Plan to enhance organizational operations. Develops a long-term IT capital investment strategy and budget based on data analysis and evolving operational needs.
- Supervises the work of IT personnel, following appropriate policies, practices, and procedures; ensures that proper protocols are utilized to safely complete all tasks and responsibilities; enforces personnel rules and regulations and work behavior standards with respect and impartiality.
- Holds direct reports accountable for accomplishing functional responsibilities and delegated tasks and differentiates between high and low performers. Coaches and provides leadership and development opportunities for direct reports.
- Maintains performance records and completes performance management for employees per established guidelines and deadlines; monitors and evaluates the performance of personnel using established, standardized criteria.
- Keeps abreast of emerging technologies. Researches, identifies, and evaluates information technology trends and practices that are of relevance to the airport environment. Analyzes and communicates how technology alternatives can be leveraged to improve business and operational efficiency, reduce costs, or otherwise increase the effectiveness of TAA.
- Identifies and evaluates information technology and assesses the feasibility of alternative technological approaches necessary to meet business strategy and infrastructure requirements. Makes presentations and/or recommendations to TAA management on technology and related topics, including long-range technology directions, strategies, and return on investment analysis.
- Provides leadership to, and works collaboratively with, other TAA directors and staff, to ensure a high performance, customer service-oriented work environment that supports TAA department functions and the TAA mission.
- Facilitates and enables operational change, transformation, and efficiency through process automation and best practices implementation.
- Provides, or assists with providing, Project Management (PM) and prioritization for capital projects and initiatives that affect IT infrastructure. Ensures development of comprehensive written PM plans which: identify and mitigate IT risk; incorporate internal/external resource requirements; establish schedules and timelines; maintain budget and actual cost details; and track progress and outcomes.
- Oversees the development and administration of a TAA IT acquisition program, to include coordinating the purchase, lease, or contracted provision of all necessary equipment/software and services.
- Recommends, implements, and maintains IT policies and procedures that follow IT and industry best practices. Utilize technical standards and methods.
- Oversees the Infrastructure library for incident, issue, and configuration documentation.
- Ensures the completion of TAA’s cyber security risk assessment and management strategy, including development of practices, policies, standards, and solutions to mitigate TAA’s exposure to cyber risk.
- Oversees the creation, maintenance, and monitoring of TAA IT security standards to ensure privacy of data, security of IT processing facilities, activities, and infrastructure.
- Responsible for IT business continuity and disaster plans, ensuring the ability to recover essential IT systems/information, in the event of a disaster or incident affecting TAA infrastructure.
- Directs the implementation of data protection and monitoring tools to support an enterprise-wide data loss prevention program, including the creation of a disaster recovery plan and incident response plans/procedures to ensure that adequate protections are in place to ensure the security of TAA IT infrastructure.
- Develops and maintains relationships with Information Technology leaders of other airports to broaden awareness of technology developments and trends in airport operations and security systems that may be relevant to TAA.
- Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Management System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.
The above listed functions are not necessarily all the essential functions. Job duties and functions may be expanded or reduced by management based on future changing needs and job requirements.
A Bachelor of Science degree from an accredited institution in Management Information Systems, Computer Science, or a closely related field and at least 10 years of progressively responsible experience in Information Technology, with a minimum of 5 years strategic managerial experience leading teams of 5 or more. Experience in IT strategy development and execution preferred. An advanced degree in a related field (i.e. MBA/MBS) is preferred. Experience in a public agency or an airport environment is preferred. A.A.E. or C.M. accreditation from the American Association of Airport Executives desired.
Required Knowledge, Skills, and Abilities:
- Principles, practices and techniques of information technology management including applications design, hardware, and software options for business and operations applications.
- Operating principles, methods, practices and limitations of IT systems infrastructure, communications systems, and unique applications found in a commercial airport environment.
- Methods, tools, and techniques associated with project management.
- Principles and methods of long-range strategic technology planning and systems acquisition.
- Information security technologies, as related to vulnerability management, intrusion detection/prevention, incident management/response, and risk assessment/ mitigation methodologies.
- Principles and practices of data management and administration.
- Principles and practices related to public administration, including budgeting, purchasing, and maintenance of public records.
- Directing and managing staff efficiently and effectively.
- Comprehending and implementing requirements of complex, technical information.
- Clearly and effectively communicating, negotiating and advocating, both orally and in writing.
- Building collaborative working relationships with internal customer groups and determining how to meet their needs with technology.
- Organizing, problem solving, and critical thinking.
- Using a variety of computer-based technologies.
- Performing tasks with a high degree of accuracy, confidentiality, attention to detail with mature judgment to function in compelling, high stress, fast-moving work environment, with deadlines and multiple projects.
- Initiating and organizing responsibilities without constant supervision and taking independent action relative to work problems requiring immediate solutions.
Work primarily in a typical, temperature controlled administrative office setting in a semi-enclosed work space.
- Develop and execute an organization-wide technology strategy in collaboration with key internal stakeholders that supports airport-wide goals and objectives.
- Plan, organize, integrate, and manage a comprehensive technology program, including system development, administration, and the delivery of computer/network/communications services.
- Identify technology issues and opportunities, analyze problems and alternatives, and develop sound conclusions and recommendations.
- Assess user technology requirements, set priorities, and allocate resources to most effectively meet needs in a timely manner.
- Evaluate complex technology and IT strategies; make prudent recommendations that maximize return on investment.
- Read, write, and speak the English language in an articulate and fluent manner. Prepare clear, concise, and comprehensive reports and other written materials.
- Represent TAA effectively in meetings on a variety of technology issues.
- Understanding that dissemination of information outside of the job requirements is based on “need-to-know”.
- Establish and maintain effective working relationships with department personnel, other TAA personnel, the TAA Board of Directors, representatives of other agencies, the local business community and the public and airport user
- Be sensitive and aware of actions and reactions of employees, tenants, Board and Authority members, consultants, the public and outside agencies, and inform supervisor of appropriate concer
- Understand own strengths and weaknesses, to seek input from supervisor and peers about how to improve, and to focus on continuous self-improvement activities.
Licenses; Certificates; Special Requirements:
- Valid Arizona Driver’s license and the ability to drive personal and airport vehicles.
- Successfully complete the National Incident Management System (NIMS) 100, 200, 700, and 800 course requirements and certification within the first year of assuming the position.
- As an employee, you are deemed to be essential personnel as part of TAA’s emergency response, and must respond to airport incidents, as requested/required.
- Must obtain and maintain access to the Secure Identification Display Area (SIDA).
- Will serve at the pleasure of the President/CEO and is not covered under the appeals process.