Accessibility services including TDD telephones and visual paging monitors are available at key locations inside the terminal to assist travelers with special needs. Personal assistance is available 24 hours by dialing “0” from any courtesy phone. Airport Ambassadors are on duty during peak travel times and are happy to provide assistance as well.
Please contact your airline in advance to inform them of any assistance you may require including wheelchairs, specific seating or food requests.
Departing passengers may use curbside unloading on the upper level roadway in front of the terminal. All airlines provide curbside wheelchair assistance. For prompt service it’s best to make arrangements with the airline at the same time you’re booking your flight. Please note that currently only American and Southwest airlines routinely offer curbside bag check for all customers.
Only active loading and unloading of passengers is permitted curbside. Security regulations prevent the airport from allowing vehicles to park at the curbside outside the terminal. If you wish to park, please use the Hourly parking lot or Parking Garage. Another option if you’re picking up a passenger is to wait with your vehicle in the free Cell Phone Waiting Lot off Airport Drive immediately west of the approach to the Terminal Building.
All public elevators contain Braille and lowered control panels to facilitate ease of use. There are five elevators located throughout the public areas of the terminal, within close proximity of escalators and stairs.
For medical emergencies, trained emergency medical technicians are available 24 hours. Dial 911 from any airport or cellular phone for assistance.
All ground transportation services, including the Economy parking lot shuttles, taxis, shared-ride vans, luxury sedans, hotel and off-airport parking shuttles, are located along the Commercial Roadway in front of the terminal. Many taxicabs and shuttle services provide special access vehicles. Check with specific providers for facilities. Reservations are suggested.
The region’s public transit system is SunTran and is wheelchair accessible. The bus stop is located about 300 feet west of the terminal building. (Use the west exit doors from the second level of the terminal building (one floor up from the baggage claim level). Two Sun Tran routes make regular stops at the airport and generally operate every 30 minutes from 5:30 a.m. to 10:30 p.m. weekdays and every 60 minutes from 6 a.m. to 7 p.m. on weekends and holidays.
These walkways travel up an incline leading to and from the east exit of the terminal building connect the terminal to the Rental Car Building and the Parking Garage. Passengers with disabilities may find it more convenient to avoid the moving sidewalk. Arriving passengers at baggage claim can take an elevator to the second level to then travel down the ramp from the terminal to the east exit. Departing passengers entering the terminal from the Rental Car Facility or Parking Garage can take the ramp down to baggage claim and then use an elevator to the second level for airline check-in.
Visual paging display monitors are placed at clearly designated locations throughout the airport terminal. To place a visual page dial “0” from any white courtesy phone.
TDD (Telecommunication Devices for the Deaf) telephones that accommodate the hearing impaired are available in the Lost and Found Office in baggage claim near Baggage Carousel No. 4 and in the airport’s communications center. If you anticipate receiving a page or wish to leave a standard audible page, visit Lost and Found or call (520) 573-8111 for assistance.
Reserved accessible parking spaces are available in the Hourly and Economy parking lots and the Parking Garage. These spaces require official license plates bearing the disabled designation or other official documents issued by a municipality or state of residence to be prominently displayed on the vehicle while it is parked. The Economy parking lot on East Corona Road and South Tucson Boulevard has shuttles that are wheelchair accessible. For additional information or to arrange for a wheelchair accessible shuttle, please call ACE Parking Management (520) 573-8388.
Many rental car companies provide special access vehicles. Reservations are required. Rental car counters and vehicles are located directly east of the terminal in the Rental Car Facility.
All airport restrooms contain at least one larger stall and grab bars to accommodate individuals with accessibility needs. In addition to wheelchair accessible restroom facilities, there are three family restrooms pre-security: two adjacent to the Welcome Lounges on the baggage claim level and one in the Center Point area of the ticketing level.
To accommodate those who may need private use of a restroom post-security please call (520) 573-8182, and arrangements will be made to have the restroom cleared prior to use. Also, there is signage at each post-security restroom that advises passengers how to request restroom assistance for special needs. TAA employees will respond upon request and close off a side of either the men’s or women’s restroom, whichever is most expedient, for the use of our customers with special needs.
Security Screening Assistance
Travelers who require special assistance can request the service as part of making their airline reservation.
Security measures restrict public access beyond passenger screening checkpoints to ticketed passengers only. However, airlines may allow persons with special needs to be accompanied by assistants or guardians. These arrangements can be made at the airline check-in counter.
TSA Cares is a hotline service operated by the Transportation Security Administration. Passengers requesting assistance should contact TSA Cares at 1-855-787-2227 at least 72 hours prior to their planned departure. (Federal Relay: 711.) During Daylight Saving Time (March through October), the hotline is staffed from 5 a.m. to 8 p.m. Mondays through Fridays and from 6 a.m. to 5 p.m. weekends and holidays. During Standard Time, it is staffed from 6 a.m. to 9 p.m. Mondays through Fridays and 7 a.m. to 6 p.m. weekends and holidays. Email them at mail TSA Cares
Service Animals Relief Area
Prickly Paws Pet Stop, a pet relief area, is located immediately to the right of the exit toward the parking lot from Baggage Carousel 7). Plastic bags and a container for disposal of solid waste are provided. Airlines can arrange for escort services, if required. Beyond the TSA Checkpoints animal relief facilities are provided inside the restrooms on both concourses.
Passengers may request wheelchair assistance as part of making their airline reservations. Wheelchairs may also be available from Skycaps along the upper-level Departing Flights roadway.
Please direct all ADA questions, requests for auxiliary aids or service, requests for alternate format or other ADA concerns to the Airport ADA Coordinator at Tucson Airport Authority or call (520) 573-8100 during regular business hours.
To review the Tucson Airport Authority’s Americans with Disabilities Act (ADA) Complaint Procedures, or file a complaint, please utilize the following links: